INTERNET MERCHANT REQUIREMENTS CARD PROCESSING Terms and Conditions 1. Detailed description of goods and/or services Opposite lock 4WD & Vehicle Accessories Africa is a business in the Automotive Industry that supplies 4x4 accessories. 2. Delivery policy Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way Invoice Number . (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.) 3. Export restriction None 4. Return and Refunds policy The provision of goods and services by Opposite lock 4WD & Vehicle Accessories Africa is subject to availability. In cases of unavailability, Opposite lock 4WD & Vehicle Accessories Africa will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee. 5. Customer Privacy policy Opposite lock 4WD & Vehicle Accessories Africa shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569. 6. Payment options accepted Payment may be made via Visa, MasterCard or by bank transfer into the Opposite lock 4WD & Vehicle Accessories Africa bank account, the details of which will be provided on request. 7. Card acquiring and security Card transactions will be acquired for Opposite Lock Africa via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy. 8. Customer details separate from card details Customer details will be stored by Opposite Lock Africa separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za. 9. Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR). 10. Responsibility Opposite lock 4WD & Vehicle Accessories Africa takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. 11. Country of domicile This website is governed by the laws of South Africa and Opposite lock 4WD & Vehicle Accessories Africa chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. 12. Variation Opposite lock 4WD & Vehicle Accessories Africa may, in its sole discretion, change this agreement or any part thereof at any time without notice. 13. Company information This website is run by private company based in South Africa trading as Opposite Lock Africa (pty) (ltd) and with registration number 1999/015833/07 and Shawn Lashansky Director). 14. Opposite lock 4WD & Vehicle Accessories Africa contact details Company Physical Address: 30 Industry Road,Clayville Olifantsfontein Email: _info@oppositelock.co.za Telephone: 011 697 0086